Thursday, 20 August 2015

Freshers Tree

NTT DATA Direct Registration Link For Freshers/Exp

Company Name :  NTT DATA

Designation:  Associate System Engineer

Experience :   Freshers / Experienced

Qualification:  BE, B.Tech, M.Tech, MCA

Location: Bangalore

Salary : 3LPA

Job Details:    
1. Receiving Calls/Emails/Web tickets from end users (UK based) for services, inquiries and problem notifications and log them into the ticketing tool.
2. Attempt resolution of tickets relating to end user computing equipment (desktops, laptops, office applications, printers e.t.c)
3. Resolve incidents within prescribed time limits, if possible; otherwise, escalate to appropriate Level 2 groups.
4. Triaging the tickets to different support groups based on category of the ticket
5. Following up on tickets and tracking them to closure
6. Providing sufficient and accurate information to users on the ticket status

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